SR ASSOCIATE MICROSOFT 365 ENGINEER
Company: SC Johnson
Location: Racine
Posted on: October 2, 2024
Job Description:
SC JOHNSON IS A FIFTH-GENERATION FAMILY COMPANY BUILT ON THE
SPIRIT OF OUR PEOPLE. We have been leading with purpose for over
130 years, building iconic brands that win the hearts and minds of
consumers - such as Raid, Glade, Ziploc and more, in virtually
every country around the world. Together, we are creating a better
future - for the planet, for future generations and for every SCJ
team member. Join our winning team of Wave Makers and Go Getters
and help us write the next chapter in the SCJ story. Summary: The
Sr Associate Microsoft 365 Engineer is a member of the End User
Productivity (EUP) team. The EUP team is a global team responsible
for the management and delivery of client solutions that address
current and future business needs while ensuring value realization
in the shortest possible timeframe, most specifically involving
Microsoft 365 platforms, physical and virtual endpoints,
collaboration spaces, end-user enablement, and related services.
This position is responsible for the delivery of services related
to productivity and collaboration solutions focused on, but not
limited to, the Microsoft 365 platform. This includes Teams,
Exchange, SharePoint, OneDrive, Stream, Office Applications and
more. The appointee will lead service improvement efforts, interact
with our Managed Service Providers (MSPs) to deliver solutions to
our users that promote ease of use and productivity while ensuring
adherence to security requirements. The incumbent will also
interact with many departments within SCJ to understand
requirements and to deliver business value. This position also
includes management of the related EUP projects, platforms and day
to day level 3 support. This is an onsite role in Racine, WI
Essential Duties and Responsibilities:
- Lead Continuous improvements efforts for Office 365 platform
and collaboration tools. Collaborate with cross-functional teams to
identify areas for improvement in processes, systems, or products.
Propose and implement enhancements to optimize efficiency and
quality.
- Stay current and relevant through research and industry
connections to provide a progressive approach within the Microsoft
and collaboration space at SC Johnson. Collaborate with Service
Owner to develop and maintain understanding of the Microsoft
ecosystem, including SharePoint, Teams, Exchange and more.
- Ensure compliance to standards and SLAs/XLAs by Managed Service
Providers. Serve as a first escalation point for MSPs for issues.
Monitor and analyze product performance metrics.
- Partner with Service Owner to implement and innovate solutions
for SCJ application and infrastructure owners. Assist in defining
and prioritizing product features for Microsoft platform.
- Ensure SCJ standard infrastructure management processes are
being followed, identify procedural issues and lead actions to
remediate and correct processing as needed (examples: change, work,
problem management).
- Experience coordinating and managing escalation with
vendors.
- Ability to coordinate with vendors and partners as needed for
problem resolution.
- Management of vendors and partners' relationships as
necessary.
- Lead and/or participate in various projects: strategic and
operational initiatives.
- Document processes and procedures for maintenance and
support.
- Participation in development of strategic plans for the
team.
- Provides 3rd level operational support for platforms. Off-hours
support and a flexible schedule to accommodate a global team will
be required.
- Other duties as assigned Required Skills / Experience /
Competencies:
- Bachelor's degree in information systems, computer science or
related technical discipline
- Minimum 3 years of experience with a global enterprise-level
service.
- 3 years of experience with Office 365 management and
administration
- Must be legally authorized to work in the United States
Preferred Skills / Experience / Competencies:
- Working with Managed Service Providers
- The ideal candidate will have a skill-set that includes a wide
breadth of infrastructure related technologies.
- Excellent written and verbal communication skills.
- User-centric design thinking.
- Communicate with both technical and non-technical
audiences
- Ability to troubleshoot complex problems
- Strong customer service skills, attention to detail, sense of
urgency, and the ability to offer guidance and mentorship to junior
team members
- Excellent interpersonal skills and a can do attitude in a team
environment
- Self-motivated, self-directed person
- Ability to work with and support a globally dispersed team
- Strong analytical and problem-solving skills - evaluates
information/data to make decisions; anticipates obstacles and
develops plans to resolve; creates actionable operational plans and
involves others as needed
- Design Thinking
- Product Strategy Job Requirements:
- Full-time
- Remote work is available once a week for eligible
employees
- This role is not eligible for domestic relocation BENEFITS AND
PERKS: SC Johnson's total compensation packages are at or above
industry levels. In addition to salary, total packages may include
bonuses, long-term incentives, matching 401(k) contributions and
profit sharing based on company profitability, job level and years
of service. As a family company, we're committed to providing
benefits such as subsidized health care plans,
maternity/paternity/adoption leave, flexible work arrangements,
vacation purchase options, recreation and fitness centers,
childcare, counseling services and more. #LI-MHI Inclusion &
Diversity We're a global business, with people from every culture,
ethnicity, race, religion, gender identity, sexual orientation, age
and ability. We recognize the breadth of human experience, and we
work to celebrate it. It is our goal to build a diverse, inclusive
and supportive work environment where all people can thrive. We're
committed to ongoing efforts that help us attract, hire, and retain
diverse talent who want to build a positive, inclusive environment.
Read more about our ongoing initiatives at
https://jobs.scjohnson.com/inclusion. Better Together At SC
Johnson, we strive to create a positive, inclusive and unique
workplace. We strongly believe SCJ people are able to achieve their
best when they can collaborate and work together in person. Equal
Opportunity Employer The policy of the Company is to ensure equal
opportunity for all qualified applicants and employees without
regard to race, color, religion, gender, marital status, sexual
orientation, national origin, ancestry, age, gender identity,
gender expression, disability, citizenship, pregnancy, veteran
status, membership in any active or reserve component of the U.S.
or state military forces, genetic history or information or any
other category protected by law. Accommodation Requests If you are
an individual with a disability and you need an accommodation or
other assistance during the application process, please call our
Human Resources department at 262-260-3343 or email your request to
SCJHR@scj.com. All qualified applicants are encouraged to apply.
Download the EEO is the Law poster for more information.
Keywords: SC Johnson, Mount Prospect , SR ASSOCIATE MICROSOFT 365 ENGINEER, Engineering , Racine, Illinois
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