IT PRODUCT MANAGER
Company: United IT Solutions
Location: Chicago
Posted on: October 6, 2024
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Job Description:
IT Product Manager Chicago, IL (Day One Onsite Hybrid)Long Term
ContractNeed Airlines domain AND SalesforceOnly 5-7 years
experience profiles onlyJob description The manager is responsible
for developing and implementing United Cargo's technology product
strategy for our CRM, Salesforce (SFDC). This individual functions
as the business owner of the system and is accountable for any work
being proposed or performed within the platform. This role would
act as the primary point of contact for the business users, IT
counterparts, Cargo LST and technology vendor staff to ensure all
system-related activities are aligned with strategic direction.
Manager is well-educated on system functionality and uses that
knowledge to provide direction internally. Their objectives are to
optimize platform performance potential and realize business goals.
This role directs all activities of cross-functional system users
thereby promoting a working together environment and reducing silos
(ie matrix organization). The manager partners closely with IT and
vendor counterparts to manage and coordinate all technology
deliverables, including development and maintenance work for SFDC.
Individual has a solid command of SFDC capabilities and the vision
for United Cargo. Individual leverages a working knowledge of SFDC
and its capabilities to realize synergies among various Cargo SFDC
applications, including but not limited to, Contact Center email
mgmt, Claims processing, Field Sales contact mgmt, and Pardot email
program. Develop and implement strategic direction for SFDC - Lead
the planning and strategy development for technology deliverables
to ensure a coordinated approach that aligns with Cargo's strategic
direction. Ensure that strategy and the supporting tactics enable
highly competitive capabilities for the Cargo organization Manage
SFDC functionality - Optimize system performance by identifying and
actioning automation and process opportunities. Manage the intake
funnel for user requests. Assess requests and determine viability
and priority. Partner with stakeholders to guide the development
and implementation of the workstream, while leveraging a strong
working knowledge of the system Communication/Relationships -
Function as the primary point of contact, representing the
business, for SFDC Cargo user community, Cargo IT and technology
vendor staff. Provide direction and guidance to direct reports and
other internal stakeholders to ensure alignment with strategy.
Communicate strategy and progress to Cargo leadership, keeping them
abreast of new developments and the competitive landscape.
Effectively manage the intake funnel, request prioritization
process and progress of each requestRequired: Bachelor s Degree or
equivalent experience 3-5 years of proven SFDC experience.
Experience in leading/managing a broad-based cross-functional team
Proven experience in successfully collaborating with stakeholders
on technology initiatives Proven experience in developing and
implementing strategies for large scale technology initiatives A
strong, hands-on working knowledge of SFDC functionality and
capabilities. Ability to manage and lead cross-functional teams and
effectively guide stakeholders. Strategic vision & planning skills.
Proven project management, analytical & presentation skills. Strong
communication skills (verbal & written) with leadership, project
management team & stakeholders. Must be legally authorized to work
in the United States for any employer without sponsorship
Successful completion of interview required to meet job
qualification Reliable, punctual attendance is an essential
function of the positionPreferred MBA preferred Salesforce
certified Advanced Administrator Experience in functioning as the
primary business owner for a technology platform Working knowledge
Cargo industry technology platforms preferred (competitor
platforms) Being a subject matter expert (SME) in the noted
technology platform
Keywords: United IT Solutions, Mount Prospect , IT PRODUCT MANAGER, Executive , Chicago, Illinois
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