Principal Customer Advocacy Manager

Company: VirtualVocations
Location: Aurora
Posted on: November 2, 2024

Job Description:

A company is looking for a Principal Customer Advocacy Manager to oversee client relationships and drive customer success.

Key Responsibilities

Manage a portfolio of clients, ensuring high-quality service delivery and customer satisfaction
Develop and execute customer success strategies to promote platform adoption and value
Analyze client support tickets and communicate findings to enhance client experience

Required Qualifications

7+ years of experience in customer success, consulting, or related client-facing roles in SaaS organizations
Experience in client relationship management and technical delivery
Technical knowledge with a willingness to learn the platform
Experience in financial services and/or insurance
Solution-oriented approach with a strong service orientation

Keywords: VirtualVocations, Mount Prospect , Principal Customer Advocacy Manager, Executive , Aurora, Illinois

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