Food and Beverage Manager

Company: The Langham Chicago
Location: Chicago
Posted on: November 4, 2024

Job Description:

Coordinate restaurant activities to deliver quality products and services to guests. Achieve high guest satisfaction while maintaining high service standards per Langham Hospitality Group and Forbes standards.

• Direct and supervise food servers, server assistants, and other staff on schedules, service standards, training, motivation, and safety.
• Ensure Food and Beverage outlets comply with sanitation and safety standards for guests and employees, and visually inspect facilities to ensure they look appealing.
• Monitor product quality and guest satisfaction in restaurants, ensuring food quality is consistent and prepared to guest specifications.
• Document inventory forecast usage and monitor supply to stock restaurants with necessary items.
• Interact with customers to determine needs, satisfaction, and resolve conflicts.
• Perform duties of line employees as needed under high volume and emergency situations.
• Report duty as scheduled by direct supervisor according to operating hours.
• Provide maximum levels of guest service while maintaining Langham Hospitality Group standards.
• Be fully versed in all Forbes service standards, train, reinforce, and ensure proper execution of those standards.
• Other duties as assigned by direct supervisor.
  • Standing, reaching, bending, pushing, pulling, handling, grasping, lifting, carrying, seeing, hearing, talking, walking. Considerable repetitive motion of hands and wrists as pertaining to pouring of drinks from bottles and shaking with shakers.
  • Lift and carry objects weighing up to 50 pounds.
  • Standing for 90% of work shift required.
    • Thorough knowledge of Food and Beverage outlet operations including foods, beverages, supervisory aspects, service techniques, and guest interaction.
    • Considerable skill in math and algebraic equations using percentages.
    • Ability to walk, stand, and bend continuously to perform essential job functions.
    • Ability to communicate in English, both orally and in writing, with guests and associates.
    • Ability to use patience, tact, and diplomacy to defuse anger and to collect accurate information to resolve problems.
    • Ability to work under pressure and handle stressful situations during busy periods.High School diploma required. Degree in Hotel and Restaurant Management preferred.1 year of previous Food and Beverage and management experience required.Ability to obtain any government required license or certificate. CPR Certification and/or First Aid Training preferred.

Keywords: The Langham Chicago, Mount Prospect , Food and Beverage Manager, Executive , Chicago, Illinois