Field Service Engineer

Company: Ayalytical Instruments
Location: Chicago
Posted on: October 2, 2024

Job Description:

Job Description:
We are seeking a dynamic and skilled In-House / Field Service Technician to become an integral part of our team. This role involves servicing and maintaining our state-of-the-art measuring instruments, ensuring optimal performance and customer satisfaction. The ideal candidate will be a problem-solver, enthusiastic about technology, and committed to providing exceptional customer service.
Key Responsibilities:

• 
  
• Provide comprehensive service and support to customers during field visits and in-house repairs.
  
• Efficiently use the company CRM for service quotes, tracking repair statuses, and maintaining a troubleshooting log.
  
• Conduct onsite installations, repairs, and preventive maintenance with precision and expertise.
  
• Manage a travel schedule of up to 50%, including planning, customer issue documentation, ordering parts, and travel arrangements.
  
• Diagnose and solve technical issues, offering timely and effective solutions.
  
• Maintain thorough service and expense reports, and actively promote our service offerings.
  
• Adhere to all company procedures and protocols, fostering teamwork and information sharing within the technical team.
  
• Understand and meet customer needs, providing high-quality recommendations and briefings.
  
• Cultivate positive customer relationships, enhancing customer satisfaction and loyalty.
  
  
  
  Requirements:
  
  • 
    
  • 2 years of demonstrated field service experience, with a strong foundation in troubleshooting and servicing technical equipment.
    
  • Fluent in English, proficiency in Spanish considered a strong asset.
    
  • Excellent communication skills, both verbal and written.
    
  • Flexibility and openness to adapt to changing schedules.
    
  • Willingness to travel, including overnight stays, for service and maintenance tasks.
    
  • Team-oriented mindset with a focus on collaboration and problem-solving.
    
  • Ability to work with electronic schematics, test equipment, and repair tools.
    
  • Associate's degree in engineering or related technical field.
    
  • Valid driver's license.
    
    About us
    AYALYTICAL INSTRUMENTS, INC is a small business in technology information. We are professional, agile and our goal is to revolutionize the precision instrument industry through innovation, exceptional service, and a commitment to excellence, while fostering the growth and success of our team..
    Our work environment includes:
    
    • 
      
    • Modern office setting
      
    • Snacks & coffee provided
      
    • Dog friendly office
      
    • Regular team events
      
    • Professional development opportunities
      
      Company Overview:
      Join our innovative team at Ayalytical Instruments, a leading provider in the industry of high-precision measuring instruments for physical, chemical, mechanical, and structural properties. We pride ourselves on our commitment to excellence, cutting-edge technology, and fostering a collaborative and supportive work environment. At Ayalytical Instruments, we are dedicated to the growth and development of our employees, offering ample opportunities for professional advancement.
      Why Join Us?
      
      • 
        
      • Professional Growth: Opportunities for advancement in a long-term position within a growing company.
        
      • Training and Development: Access to training programs to enhance your skills and knowledge.
        
      • Dynamic Work Environment: Experience a varied workday, with a balance between in-house assignments and field service visits.
        
      • Supportive Team Culture: Be part of a team that values each member's contribution and fosters a collaborative work environment.
        
        Additional Benefits to Consider Adding:
        
        • 
          
        • Health, dental, and vision insurance
          
        • Retirement plan options
          
        • Paid time off (vacation, sick, and personal days)
          
        • Employee development and training programs
          
        • Recognition programs and career advancement opportunities
          
        • 401K matching
          
          
          Compensation details: 45000-65000
          
          
          
          PIcbd2665b4287-37248-34053420

Keywords: Ayalytical Instruments, Mount Prospect , Field Service Engineer, IT / Software / Systems , Chicago, Illinois