Automotive Call Center Representative 1
Company: Blain's Farm & Fleet
Location: Janesville
Posted on: October 11, 2024
Job Description:
Job Description
At Blain's Farm & Fleet we believe everyone deserves the
opportunity to have a job they love, work in a great environment,
grow their career, and enjoy a positive balance. -As a family-owned
retailer we take pride in offering a competitive benefit package
designed to support you & your life. It is one of the reasons we
have been named a Forbes Best Employer for six consecutive
years!
- All major Holidays & Birthday off
- Advanced Leadership Training Programs: build the skills to grow
your career
- Associate discount on name brands like Carhartt, Under Armour,
STIHL, Milwaukee Tool, DeWalt & much more!
- Internal recognition programs that support an engaged
workplace
- Profit Sharing
- 401(K) with company match
- Saturday & Sunday weekend premium pay $2.50 per hour
- Competitive base pay starting at $15.00/hr with annual
performance-based merit raises*The pay listed for this position may
vary based on experience. Please note, compensation decisions are
contingent on the facts and conditions for each job opening. We
take into consideration the minimum requirements outlined in the
job description, such as, training and experience, the position's
work location, required travel (if any), and external market
conditions when determining the final salary for potential new
hires. -Please note salary estimates published via alternate online
job boards may not be a true representation of the actual pay range
offered for this position. Please refer to the Blain's Farm & Fleet
position description for accurate pay range information. - -
Responsibilities
As an Automotive Call Center Representative, you will ssist retail
auto service team with customer service, suggestive selling, and
customer scheduling. Services include qualifying customer needs,
product selection and availability and closing the sale.
- Provide outstanding customer service on telephone.
- Assist retail store customers with questions regarding tires,
oil changes and batteries
- Understand retail Tire Desk duties.
- Assist customers with problem resolution.
- Scheduling of in-store customer appointments.
- Perform special order buying duties for retail stores.
- Be able to create work orders including products and services
sold on telephone.
- Maintain daily goal assessments to meet individual goals.
- Demonstrate awareness and compliance with Loss Prevention and
safety policies and/or procedures
Qualifications
- 2-3yrs of Customer Service experience, preferably in the
automotive industry
- High School Diploma or equivalent
- Strong written & Verbal communication skills
- Basic Microsoft Office skills including Word, Outlook &
Excel
- Work independently with minimal supervision
- Use of critical thinking to solve customer issues Blain Supply,
Inc and Blain's Farm and Fleet (collectively "Blain's") is proud to
be an Equal Opportunity Employer. We recognize the importance of
diversity and creating an inclusive culture in order to leverage
the skills and talents of all people to the mutual advantage of
each individual and the organization. Blain's does not discriminate
against applicants or employees on the basis of race, religion,
color, sex (including pregnancy and sexual harassment), sexual
orientation, gender identity, national origin, age, marital status,
disability, military or veteran status, or any applicable legally
protected status. Our goal is to continue to be recognized as an
employer of choice and we have received Forbes Best Mid-Sized
company to work for an unprecedented 6 years in a row.As an
Automotive Call Center Representative, you will ssist retail auto
service team with customer service, suggestive selling, and
customer scheduling. Services include qualifying customer needs,
product selection and availability and closing the sale.
- Provide outstanding customer service on telephone.
- Assist retail store customers with questions regarding tires,
oil changes and batteries
- Understand retail Tire Desk duties.
- Assist customers with problem resolution.
- Scheduling of in-store customer appointments.
- Perform special order buying duties for retail stores.
- Be able to create work orders including products and services
sold on telephone.
- Maintain daily goal assessments to meet individual goals.
- Demonstrate awareness and compliance with Loss Prevention and
safety policies and/or procedures
- 2-3yrs of Customer Service experience, preferably in the
automotive industry
- High School Diploma or equivalent
- Strong written & Verbal communication skills
- Basic Microsoft Office skills including Word, Outlook &
Excel
- Work independently with minimal supervision
- Use of critical thinking to solve customer issues
Keywords: Blain's Farm & Fleet, Mount Prospect , Automotive Call Center Representative 1, Other , Janesville, Illinois
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