Help Desk Analyst

Company: VirtualVocations
Location: Racine
Posted on: November 18, 2024

Job Description:

A company is looking for a Help Desk Technical Writer - Federal (Remote).

Key Responsibilities

Provide technical assistance to end-users and troubleshoot hardware and software issues
Create and maintain comprehensive Standard Operating Procedures (SOPs) and knowledge base articles
Improve the efficiency and consistency of IT support processes

Required Qualifications

Experience as a Help Desk Analyst or in a similar IT support role
Proven technical writing experience
Familiarity with hardware and software troubleshooting
Ability to work independently in a remote environment
Relevant certifications may be preferred

Keywords: VirtualVocations, Mount Prospect , Help Desk Analyst, Professions , Racine, Illinois

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